{"id":308,"date":"2015-09-29T13:57:08","date_gmt":"2015-09-29T13:57:08","guid":{"rendered":"https:\/\/www.forexsignal.com\/userguide\/?p=308"},"modified":"2023-07-05T21:16:48","modified_gmt":"2023-07-05T21:16:48","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.forexsignal.com\/userguide\/troubleshooting\/","title":{"rendered":"Troubleshooting the MT4 Trade Copier"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"308\" class=\"elementor elementor-308\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7168f8 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d7168f8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4d3231\" data-id=\"e4d3231\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-419724e elementor-widget elementor-widget-heading\" data-id=\"419724e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Troubleshooting the MT4 Trade Copier\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-337b86e1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"337b86e1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-161dbb1c\" data-id=\"161dbb1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e3dce4a elementor-widget elementor-widget-text-editor\" data-id=\"4e3dce4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tThe MT4 Trade Copier runs well, and usually if there is an error, it is easy to fix with these troubleshooting tricks.\r\n<h2>1.\u00a0Is AutoTrading enabled on your Trade Copier?<\/h2>\r\nClicking on the AutoTrading button ensures that your Trade Copier will be able to receive trades.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-380\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/auto-trading-button.png\" alt=\"Clicking on the AutoTrading button ensures that your Trade Copier will be able to receive trades.\" width=\"120\" height=\"29\" \/>\r\n<h2>2. Is the error message shown in the Blue Box Dashboard on your chart?<\/h2>\r\n<figure id=\"attachment_381\" aria-describedby=\"caption-attachment-381\" style=\"width: 702px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-381\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/blue-box-dashboard-explanations.png\" alt=\"All errors shown in the Blue Box Dashboard are shown here.\" width=\"702\" height=\"580\" srcset=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/blue-box-dashboard-explanations.png 702w, https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/blue-box-dashboard-explanations-300x248.png 300w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><figcaption id=\"caption-attachment-381\" class=\"wp-caption-text\">All errors shown in the Blue Box Dashboard are shown here.<\/figcaption><\/figure>\r\n\r\nWhen dashboard icons turn red it means they indicate something. Please move your mouse over the icons to learn what they indicate. If you want to reset icon color simply double click icon with your left mouse button to select it, click right mouse button to open pop-up menu and choose &#8220;Delete&#8221;.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-385\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/1.-Broker-error.png\" alt=\"1. Broker error\" width=\"45\" height=\"45\" \/>Indicates if there were any errors from the broker. This could be &#8220;trade context busy&#8221;, &#8220;timeouts&#8221;, &#8220;price re-quotes&#8221; errors, etc. Check the &#8220;Experts&#8221; tab at the bottom of your Metatrader 4 platform to find error log message for more info. This icon will indicate &#8220;invalid stops&#8221; error as well which is very common if you use small take profit and\/or stop loss values as these can disrupt StopLevel Minimum Distance Limitation.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-386\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/2.-Broker-server-delay.png\" alt=\"2. Broker server delay\" width=\"45\" height=\"45\" \/>Indicates that broker server delay detected. This is very common on some brokers. This will affect copy speed, but this is out of control. EA will synchronize trades 1-2 times every second and is very fast, but the delay may occur from the broker. You can see maximum broker delay detected in the Blue Box dashbord.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-387\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/3.-Trade-delays.png\" alt=\"3. Trade delays\" width=\"45\" height=\"45\" \/>Indicates if there are any trades being delayed. Trade can be delayed for various reasons like &#8220;max trades value reached set by the trader (see MaxTrades)&#8221;, &#8220;current market price on slave account is too far from the original entry price (see MaxPriceDeviationPips)&#8221;, &#8220;stop loss is not set on trade and you have chose RiskPercent money management&#8221;.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-388\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/4.-Not-enough-money.png\" alt=\"4. Not enough money\" width=\"45\" height=\"45\" \/>Indicates if any of the trades were not opened because account had not enough money. Trades usually are of different lot sizes and if you have insufficient money in your account some of the trades may not be opened. This usually happens when you have incorrect money management settings or too small account balance. Contact your signal provider to check what minimum account balance and money management settings you should use.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-389\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/5.-Trade-ignored-for-a-reason.png\" alt=\"5. Trade ignored for a reason\" width=\"45\" height=\"45\" \/>Indicates if any of the trades were ignored for various reasons. Trades can be ignored if there are no such currency pair on the slave account or you have set incorrect currency pair prefix\/sufix if your broker uses one. Trades can be ignored because of the TimeLag or EA is set not to trade certain currency pair. Also trades can be ignored if you have set EA to exclude\/filter trades with the certain magic number or &#8220;trade comments&#8221;.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-390\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/6.-Server-disconnects.png\" alt=\"6. Server disconnects\" width=\"45\" height=\"45\" \/>Indicates if there were disconnects from broker server. Some brokers have unreliable servers and your Metatrader 4 will get disconnected from the broker server. At this moment EA will keep running, but it will not be able to make any trading actions. However disconnect from broker servers usually happens because of the poor internet connection quality on the client computer. It is strongly recommended to use VPS server were you can run MT4 platform with the Client EA software 24\/7.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-391\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/7.-EA-in-trading-action.png\" alt=\"7. EA in trading action\" width=\"45\" height=\"45\" \/>Indicates if EA is currently in a trading action (open\/close\/modify). When EA sends request to the broker server to open, close, modify or delete order this icon will turn red and stay like this until EA will receive an answer from broker server. During this time EA will not synchronize trades with the master account(s) or do any other actions, &#8220;Server read&#8221; will not grow either. If your broker process requests fast you will not see this icon turn red, but if it does turn red it means your broker is subject to delays.\r\n\r\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-393\" src=\"https:\/\/www.forexsignal.com\/userguide\/wp-content\/uploads\/2015\/09\/7.-Settings-controlled-remotely.1.png\" alt=\"7. Settings controlled remotely.\" width=\"45\" height=\"45\" \/>Indicates if any of the EA settings are controlled remotely. Only some of the EA settings can be controlled remotely such as &#8220;max trades&#8221; or &#8220;money management&#8221;. You should see &#8220;!&#8221; sign near the setting in the dashboard (blue box) which can be controlled remotely at the moment. Please login to your &#8220;Profile&#8221; page to see what EA settings are set remotely in the &#8220;Client EA settings&#8221; table.\r\n\r\n&nbsp;\r\n<h2>Troubleshooting: I get &#8220;Error downloading trade list&#8221; message in my Experts log and &#8220;Download errors&#8221; counter grows (second number in the &#8220;Server read&#8221;). What does it mean?<\/h2>\r\nNothing to worry about if you get a few &#8220;Error downloading trade list&#8221; messages. EA connects to our server every second and if it fails it shows the message like this. Also you can see &#8220;Download errors&#8221; counter incrementing when EA fails to download trade list. This usually happens if your computer is very loaded or your internet connection is busy, loaded or broken. When trade list is downloaded successfuly &#8220;Server read&#8221; counter grows. If you get these error messages too often then you should consider closing other programs on your computer to have more free resources available for the EA. Also you should check if your internet connection latency is reasonable.\r\n<h2>Additional articles<\/h2>\r\n<ol>\r\n\t<li><a title=\"Expert Advisor error message codes on chart\" href=\"https:\/\/www.ea-coder.com\/expert-advisor-error-message-codes-on-chart\/\" target=\"_blank\" rel=\"bookmark noopener\">Troubleshooting &#8211; extra topics.<\/a><\/li>\r\n\t<li><a title=\"Expert Advisor error message codes on chart\" href=\"https:\/\/www.ea-coder.com\/expert-advisor-error-message-codes-on-chart\/\" target=\"_blank\" rel=\"bookmark noopener\">Expert Advisor error message codes on chart<\/a><\/li>\r\n\t<li><a title=\"Running Multiple Expert Advisors on MT4\" href=\"https:\/\/www.ea-coder.com\/attach-multiple-expert-advisors-on-mt4\/\" target=\"_blank\" rel=\"bookmark noopener\">Running Multiple Expert Advisors on MT4<\/a><\/li>\r\n\t<li><a title=\"Trouble updating MetaTrader 4 platform to latest build 500 on some VPS and computers\" href=\"https:\/\/www.ea-coder.com\/trouble-updating-metatrader-4-platform-to-latest-build-500-on-some-vps-and-computers\/\" target=\"_blank\" rel=\"bookmark noopener\">Trouble updating MetaTrader 4 platform to latest build 500 on some VPS and computers<\/a><\/li>\r\n\t<li><a title=\"How to Read MT4 Log Files and Actually Understand Them\" href=\"https:\/\/www.ea-coder.com\/how-to-read-mt4-log-files\/\" target=\"_blank\" rel=\"bookmark noopener\">How to Read MT4 Log Files and Actually Understand Them<\/a><\/li>\r\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting the MT4 Trade Copier The MT4 Trade Copier runs well, and usually if there is an error, it is easy to fix with these troubleshooting tricks. 1.\u00a0Is AutoTrading enabled on your Trade Copier? Clicking on the AutoTrading button ensures that your Trade Copier will be able to receive trades. 2. Is the error message &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.forexsignal.com\/userguide\/troubleshooting\/\"> <span class=\"screen-reader-text\">Troubleshooting the MT4 Trade Copier<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/pages\/308"}],"collection":[{"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/comments?post=308"}],"version-history":[{"count":13,"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/pages\/308\/revisions"}],"predecessor-version":[{"id":684,"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/pages\/308\/revisions\/684"}],"wp:attachment":[{"href":"https:\/\/www.forexsignal.com\/userguide\/wp-json\/wp\/v2\/media?parent=308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}